Policy

Welcome to Easley Done Beauty, your convenient, on-demand mobile beauty supply service. We are committed to providing you with high-quality beauty products delivered directly to your door. This policy outlines the guidelines and expectations for our valued customers to ensure a seamless and satisfying experience.

1. Ordering

1.1 Placing Orders

  • Orders can be placed through our app or website.
  • Ensure all personal and delivery details are accurate when placing an order.
  • Customers will receive an order confirmation and estimated delivery time via email or SMS.

1.2 Order Modifications

  • Modifications to orders can be made within 15 minutes of placing the order.
  • Contact customer support immediately for any changes.

1.3 Order Cancellation

  • Orders can be canceled within 15 minutes of placing the order without any charge.
  • Orders canceled after 15 minutes may incur a cancellation fee.

2. Delivery

2.1 Delivery Hours

  • Deliveries are made between 9AM-7PM.
  • Orders placed outside these hours will be processed the next business day.

2.2 Delivery Fees

  • Delivery fees may vary based on location and order size.
  • Any applicable fees will be displayed at checkout.

2.3 Delivery Preferences

  • Customers can specify delivery preferences, including contactless delivery.
  • Ensure someone is available to receive the delivery at the specified time.

3. Returns and Refunds

3.1 Return Policy

  • All products are non-refundable.

    4. Customer Support

    4.1 Availability

    • Customer support is available via phone, email, and chat during business hours.
    • Our team aims to respond to all inquiries within 24 hours.

    4.2 Handling Complaints

    • We strive to resolve any issues promptly and efficiently.
    • Customers can submit complaints and suggestions through our app/website or via customer support.

    5. Safety and Hygiene

    5.1 Product Handling

    • All products are handled with care to maintain hygiene standards.
    • Delivery personnel wear masks and gloves to ensure safety, if necessary.

    5.2 Contactless Delivery

    • Contactless delivery options are available to ensure customer safety.
    • Specify this preference during the ordering process.

    6. Data Privacy

    6.1 Personal Information

    • We are committed to protecting your privacy.
    • Personal information will be collected, used, and stored in accordance with our privacy policy.

    6.2 Data Security

    • Measures are in place to safeguard your data against unauthorized access and breaches.

    7. Customer Responsibilities

    7.1 Accurate Information

    • Provide accurate and complete information during the ordering process.
    • Keep contact and delivery information up to date.

    7.2 Respectful Conduct

    • Treat our staff and delivery personnel with respect and courtesy.
    • Any form of abuse, discrimination, or harassment will not be tolerated.

    7.3 Feedback

    • We value your feedback and encourage you to share your experience with us.
    • Use our app/website or contact customer support to provide feedback.

    8. Environmental Responsibility

    8.1 Sustainable Practices

    • We encourage customers to participate in recycling and reducing waste.
    • Information on local recycling programs will be provided on our app/website.

    8.2 Eco-Friendly Packaging

    • Efforts are made to use eco-friendly packaging for all deliveries.

    9. Updates to the Policy

    • This policy is subject to change.
    • Customers will be notified of any updates via email or through our app/website.

    10. Contact Us

    For any questions or concerns, please contact our customer support team:

    • Phone: 405-215-9517
    • Email: sales@easleydonebeauty.com
    • Chat: Available through our app/website

    Thank you for choosing Easley Done Beauty. We are dedicated to providing you with the best service and high-quality beauty products.